Step by Step Guide on How to Cancel Planet Fitness Membership
Well, you are reading this, and it is a good possibility that you are thinking about quitting your Planet Fitness membership. You change your life, your exercise program changes, or you are just not using the gym as much as you had expected. Regardless of the cause, one must learn how to cancel Planet Fitness membership correctly in order not to be overcharged on the services that you no longer exploit.
Planet Fitness is a gym with affordable prices and no-judgment zones that offer various membership packages. They however (as most gyms do) have policies that make it a little tricky to cancel without knowing how to do so. So you want to cancel online, via email, over the phone or in person, then there are methods to make it go smoothly.
These are three important things to keep in mind which you should keep in mind when you make up your mind about terminating your membership at Planet Fitness:
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Depending on your membership plan, you may have to pay cancellation fees.
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To cancel planet fitness, they need a written cancellation request.
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Always make a follow-up to make sure that your cancellation has been done.
So, it is time to come to the nitty-gritty of how to cancel your membership.
How do I Cancel a Planet Fitness Membership?
In a situation where you want to cancel your Planet Fitness membership, there are a couple of ways you can do it but not all these ways are as direct as you might want them to be. There is no way to cancel on the Planet Fitness website, so you will have to use one of the following ways:
1. Terminate Face to Face in Your Local Gym
The easiest thing is to cancel your membership by going to the Planet Fitness facility where you enrolled. This will enable you to address a person in person and make sure that all the steps are made so that your account could be closed.
Steps:
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Carry along your membership card or any other identity that you used during registration.
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Talk to the front desk personnel and ask them to cancel.
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You should make sure that you obtain a receipt or confirmation of the cancellation.
This is an easy option but one should look at the conditions of the membership before going in. There are certain memberships that can come with various rules or cancellation charges e.g. the Black Card membership.
Example:
In case you registered a one-year contract, they might compel you to pay up the outstanding months in your contract.
2. Phone Cancel
The second alternative is to dial the customer service number that is given by Planet Fitness. It is a good alternative when you cannot go to the gym physically, yet you should be ready to receive certain instructions.
Steps:
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Contact Planet Fitness using customer service numbers: 1-844-880-7180.
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Fill in your membership information and ask to cancel.
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Request confirmation number or email that your cancellation has been done.
Even though this is a convenient approach, sometimes it may be more difficult to reach the right person. You may expect to wait a long time or be referred to other departments.
3. Cancel By Certified Mail
In case you need the most official method of canceling and you want a written verification, another alternative is to write a letter and send it through certified mail. This provides you with evidence of your request and enables you to keep track of it to make sure that it reaches Planet Fitness.
Steps:
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Write a formal letter of cancellation using your full name and membership ID and asking to cancel.
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Write the letter and send it to the address that is written on your membership contract (you can locate this on Planet Fitness site or your membership contract).
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Make sure that you mail it through certified mail and you will be able to keep track of the date on which Planet Fitness receives it.
Example:
A certified mail system is great so that you can have a paper trail in the event that there are any disputes or cancellation problems.
Method Comparison Table
| Method | Pros | Cons |
|---|---|---|
| Cancellation In-Person | Fast face-to-face confirmation | Needs travelling to the gym |
| Phone Cancellation | This is convenient, no need to leave home | This may take long time |
| Certified Mail Cancellation | There is a guaranteed cancellation proof | It is slower, postage fees apply |
Note: when cancelling by mail or phone, be sure to request a cancellation confirmation in order to prevent future charges.
How Much Will Cancelling Cost You?
Planet Fitness has some policies regarding cancellation fees which are based on the kind of membership you subscribed to. This is what you may expect.
1. Annual Membership Cancellation Fee
You might also be asked to pay a cancellation fee in case you signed up to a one-year membership. This is usually an early cancellation fee which you will have to look into your contract.
Standard Cancellation Fee:
The majority of the Planet Fitness contracts include the payment of a fee in case you cancel your subscription during the first year of using it. This charge may be $58- $60.
2. Black Card Memberships Cancellation Fee
Membership to have premium benefits such as tanning and massage chairs may also be under black Card membership which has cancellation fees. These charges usually cost between $39 and $58 with the duration of your membership.
Example:
In case you cancel the membership prior to the end of 12 months of the Black Card membership, you may be asked to pay the entire annual membership fee or a lesser cancellation fee.
Cancellation Fee Table
| Type of Membership | Cancelation Fee | Notes |
|---|---|---|
| Annual Membership | $58-60 | Fee will be charged in case of cancellation prior to one year |
| Black Card Membership | $39- $58 | Additional benefits can cost additional fees |
Warning: Since each contract is different, it is always good to check your individual contract and know the cancellation fees before proceeding with a decision.***
What is the Processing Time on the Cancellation?
Once you have gone through the process of canceling, how much time does it take Planet Fitness to complete the process? This depends on the mode of cancellation you apply.
Processing Time Table
| Cancellation Method | Processing Time |
|---|---|
| In-Person Cancellation | It is normally processed immediately, but there would be a delay in the system. |
| Phone Cancellation | The cancellation may require 24-48 hours to be done, but you are required to call back to check. |
| Certified Mail Cancellation | The request may take up to 2 weeks to be processed, since it is up to the postal service and Planet Fitness to do the internal processing. |
1. Final Charges When to Expect
Make sure you inquire about the last day of billing. In case you cancel your membership after the billing date, the gym can bill you the following month depending on the billing cycle of the gym.
What is the Consequences of Being Charged after Cancellation?
In case you are still charged even after quitting your membership, you should take immediate action. You can do the following:
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Recheck Your Cancellation Receipt: You should have a receipt or a confirmation number.
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Contact Customer Service: In case of further charges, call the Planet Fitness customer service phone number.
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Dispute the Charges with Your Bank: In case the problem continues, contact your bank to dispute the charges, stating that you have canceled the membership.
Example:
Suppose you canceled your membership at the office and after a few weeks you find another deduction on your bank account. Here, you will have to make a call to the customer service department, carrying along your cancellation evidence to have the issue sorted.
Conclusion
You do not have to make cancelling your Planet Fitness membership a headache as long as you do it right. You may cancel your reservation in person, over the phone, or through certified mail, but you need to know how to do it and be familiar with the cancellation fees which may be charged.
You should always make a note of your cancellation, a receipt, a confirmation email, or a tracking number of mail. This will save you the trouble of having future billing problems and you will be at peace that the cancellation has been done.
You can now be able to make your decision on how to cancel your Planet Fitness membership in the most efficient and hassle-free manner possible with the information given.
FAQ’s
1. Is it possible to cancel Planet Fitness membership online?
No, you cannot cancel your membership with Planet Fitness online. You have to cancel either personally, by telephone or by certified mail.
2. What is the early termination fee of my Planet Fitness membership?
Cancellation fee is different depending on the membership plan but is usually between $39 and $60, whether you are in a contract or you have a Black Card membership.
3. Will I be refunded once I cancel my Planet Fitness membership?
No, Planet Fitness does not provide a refund when you do not use the membership period. Nevertheless, you will not be billed following the cancellation.
4. What is the turnaround time of my cancellation?
Depending on the method of the cancellation, the processing time is different. When the cancellation is done in person, the cancellation is done instantly, whereas when it is done over the phone or via mail, the cancellation can take 24-48 hours or a maximum of two weeks.
5. What happens when I am still charged after I cancel?
Call customer service and confirm your cancellation. In case of persistence of charges, fight it with your bank on cancellation evidence.
